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BTC $44538.59 (2.71%)
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BCH $548.43 (1.34%)
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Binance CEO: Reduced Pending Chats From 80K to 10K

Binance_CEO_says_that_they_reduced_pending_chats_from_80000_to_10000
  • Binance has reduced the pending chats from 80,000 to 10,000.
  • The exchange has suffered a lot from its customer support services last month.
  • Recently, the exchange launched Binance Online Chat V5.0

Binance CEO Changpeng Zhao has made a tweet that they have reduced pending chats.

The crypto exchange suffered a lot from its customer support services last month. However, the backlogs have been reduced to 10,000 from 80,000. Regardless, Binance CEO mentioned that the quality still needs to be improved.

Changpeng Zhao mentioned,

We/you suffered severely on CS Binance the last few months. Even as new daily chats are still seeing exponential growth, we have managed to reduce the backlog from 80,000 pending chats to about 10,000 now. Quality still needs much improvement. Working on it.

Meanwhile, Binance recently launched its Binance Online Chat V5.0. In this new version of Binance customer support, users can submit their questions and leave the chat window while waiting for an available customer representative to assist them.

Best of all, the Chat V5.0 integrates a notification feature that alerts its customers for the types of feedback that they requested.

However, the Chat V5.0 requires its users to provide relevant documents like screenshots. With this, the support team of Binance could better assist the customers and handle their questions.

Moreover, the Binance crypto exchange enables users to buy, sell, withdraw, and deposit cryptocurrencies. Best of all, the exchange supports many of the most commonly traded cryptocurrencies.

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Crypto trading has enticed Ananthi Reeta to write for CoinQuora. She consistently contributes news and feature articles. She has covered several different blockchain and crypto niches, especially altcoins.